FAQ

How old do I have to be to shop at Vape House?

You must be 18 years or older to browse our site and purchase any product. All items we sell are intended for adult use only and contain nicotine, an addictive chemical. We may ask for valid ID on delivery or at our branches.

Do you deliver across Bahrain?

Yes — we deliver to all areas across Bahrain, including Manama, Adliya, Zallaq, Riffa, Muharraq, Seef, Juffair and all Areas. Just place your order online or message us on WhatsApp and we'll get it to your door.

How long does delivery take?

We offer two delivery options. Fast delivery arrives within 2 hours — and usually reaches you in about 1 hour. Normal (same-day) delivery arrives within 6 hours. We process orders daily from 9 AM to 12 midnight; on Thursdays and Fridays we start at 10 AM

How much does delivery cost?

We have two options:

  • Fast delivery (within 2 hours, usually ~1 hour): BD 2
  • Normal same-day delivery (within 6 hours): BD 1

For nearby areas — Juffair, Adliya, Zinj and Um Al Hassam — fast delivery is just BD 1. Extra charges apply for Zallaq, Askar and Durrat Al Bahrain. Message us on WhatsApp if you'd like a delivery quote for your area.

What payment methods do you accept?

We accept BENEFIT, debit/credit cards, Apple Pay, and cash on delivery. All payments are processed upon order pickup.

Are your products 100% authentic?

Yes. Every product we sell is 100% genuine, sourced from authorised suppliers and trusted brands such as Elf Bar, Mega, Sams Vape, Twist, Mazaj, Uwell, OXVA and more. We do not sell counterfeit goods

Can I return or exchange a product?

Yes, within our returns policy. Unused products in their original sealed packaging can be returned or exchanged within 24 hours of delivery. For hygiene and safety reasons, opened e-liquids, disposables and pods cannot be returned unless faulty. See our full Refund & Returns Policy for details

What's the difference between salt nic and freebase e-liquid?

Salt nicotine (salt nic) delivers a smoother throat hit at higher nicotine strengths, making it ideal for pod systems and lower-power devices — great if you want a satisfying hit in a compact setup. Freebase nicotine works best in higher-powered devices and sub-ohm tanks, producing bigger clouds and stronger flavour at lower nicotine levels. We stock both, and our team is happy to help you choose.

What nicotine strengths do you carry?

We carry a range of nicotine strengths to suit different vapers, with disposables and salt nic e-liquids available up to 20mg. Lower strengths and 3mg options are available across many of our freebase juices. Check each product page for its exact strength.

How many puffs do I need in a disposable?

It depends on how often you vape. Lighter or occasional users are well served by lower-puff devices, while regular all-day vapers tend to prefer high-puff options like the 15,000–20,000 puff range (Twist GT Max, Roxo, Elf Bar and similar). Higher puff counts last longer and usually offer better value per puff. Each product page lists the exact puff count.

Do you have a physical store I can visit?

Yes — visit us at our Adliya branch: Road 351, Bani Otbah Road, Block 326, Shop 92, Manama. We're open daily from 9 AM to 1 AM, except Thursdays and Fridays when we open at 10 AM to 2AM. Come in to see the products in person and get advice from our team.

How do I track my order?

Once your order is confirmed, we'll keep you updated on its status via WhatsApp. For any update on a live order, message us on WhatsApp at +97333955035, and we'll check it for you right away.

How often do you get new arrivals and restock?

We add new arrivals regularly and restock popular items frequently. The fastest way to see what's new is the New Arrivals section. If something you want is out of stock, message us and we'll let you know when it's back.

How can I contact Vape House?

The quickest way to reach us is WhatsApp at +97333955035. You can also email us at info@vapehousebh.com or visit one of our branches during opening hours. We're happy to help with product advice, orders and delivery.

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