Refund and Return Policy:

1. Introduction

This Refund Policy outlines the terms and conditions governing refunds for purchases made on Vapehousebh.com. By placing an order on our website, you agree to the terms described below.

2. Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances:

  • Defective or Damaged Product: If the product received is defective or damaged, you may be eligible for a full refund or replacement, subject to verification.
  • Order Cancellation: You can request a refund for an order that has not been processed or shipped yet. Once the order is processed, please refer to our Return Policy for further instructions.
  • Non-Delivery: If your order has not been delivered within the estimated timeframe, you may be eligible for a refund or reshipment, based on investigation results.

3. Refund Process

To request a refund, please follow these steps:

  • Contact Customer Support: Reach out to our customer support team at info@vapehousebh.com  within 24 hours of receiving the product.
  • Provide Necessary Details: In your refund request, include your order number, a clear description of the issue, and any supporting evidence (e.g., photos of damaged items).
  • Verification and Approval: We will review your request and verify the eligibility for a refund based on our policy.
  • Refund Method: If approved, refunds will be processed using the original payment method within [number of days] days.

4. Non-Refundable Items

The following items are not eligible for a refund:

  • Products that have been used, altered, or damaged after delivery.
  • Products without original packaging or missing parts.
  • Products with indications of tampering or misuse.
  • E-liquids and consumable products for health and safety reasons.

5. Shipping Costs

Shipping costs are non-refundable, except in cases where the refund is due to our error or product defects.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective upon posting on our website.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at info@vapehousebh.com.